FAQ

About the product

Please tell me how to make MISONOMI soup

① Open the monaka from the bag and place it on a plate.


② Open the dried ingredients from the bag and place them on top of the monaka.


③ Set the round miso in the cup on top of the dried ingredients.


④Pour about 200ml of hot water


⑤ After 1 minute, mix the miso well and enjoy.

Please tell me how to save

If refrigerated, consume within 2 weeks.

If frozen, please consume within 1 month.

The expiration date is listed on the food display sticker on the back of the box.

* In order to keep the taste, we recommend storing it in the freezer or refrigerator even if it is unopened after purchase.

*When stored at room temperature in the summer, the raw miso may darken in color (browning). It is not harmful to the body, so there is no problem in eating it as it is.

Please tell me the expiration date

Refrigerate for about 2 weeks and freeze for about 1 month.

Can vegans eat it too?

All 4 types of soup made with brown rice miso are vegan.

Please be assured that the soup stock is not seafood, but vegetable bouillon is blended.

Please check each product page for details.

Do you know how to make a gift?

Please rest assured that there is a card for how to make soup in the gift box. Easy-to-understand explanations with color photographs and illustrations of products.

Can you ship directly to the gift recipient?

Yes, I can.
Please enter the recipient's address in the shipping address.
From the perspective of personal information protection and as part of environmental conservation, we do not enclose a purchase statement (delivery note), so please rest assured that you will only receive the product once you open the box.
You can use the free message sticker service only for gift boxes. You can choose the wrapping of the sticker from the product page of the gift box.

Please tell me about allergenic ingredients

Please check the list of allergens on each product page.

We do not have meat menu.

If you can't eat fish, please choose a menu with brown rice miso.

If you can't eat soybeans, please choose a menu with barley miso. *No soybeans

Is there a recommended way to eat it?

It is also possible to arrange it freely and add toppings to try out the arrangement.

You can make it into a risotto soup or arrange it with noodles.

You can also enjoy changing the combination of fresh miso and ingredients ◎

About gift purchase

Can I buy it as a gift?

Of course you can.
Please enter your shipping address after purchase.

Do you know how to make a gift?

Please rest assured that there is a card for how to make soup in the gift box. Easy-to-understand explanations with color photographs and illustrations of products.

Is it possible to specify a personal name as the sender of the cover letter instead of the store name?

Yes. It is possible.
If the name and address of the orderer and the delivery address are different, as a normal response, we will ship after filling in the name and address of the orderer in the sender column.
We do not include documents that show the amount of money, such as a statement of delivery.

About wrapping

A message sticker that conveys "thank you" is wrapped in the upper right corner of the gift box.
Currently, we do not offer Noshi or gift wrapping services.



*This service is a free service for gift boxes only.

About payment

Please tell me the payment method

You can use the credit cards and electronic money listed in the footer of this website.

Are delivery notes, receipts, invoices, etc. included with the product?

Receipts, statements of delivery, and invoices that indicate the amount are not included with the product. The necessary information is listed in the order history on My Page, so please print it out and use it.

Is cash on delivery possible?

Cash on delivery is not performed.

Is bank transfer possible?

We do not accept bank transfers.

Please tell me how to use the coupon

If you have a coupon, there is a coupon entry field on the payment screen, so please enter the coupon code and press the "Apply" button.
If you enter the store from the coupon link, the coupon will be automatically applied.

Regarding delivery

When will my order be delivered?

We will ship within 5 business days (excluding Mondays and Tuesdays) after you place your order.
We will send you a shipping completion email after shipping.

Can I specify the delivery date and time?

After adding to the cart, you can specify the delivery date and time before purchasing.

▼Specifiable date and time ~Estimated~

Designated date: 7 days after the date of purchase ~ plus 7 days

Time designation: morning / 14:00 to 16:00 / 16:00 to 18:00 / 18:00 to 20:00 / 19:00 to 21:00

---important point---

・The date and time that can be specified will be displayed in the "Delivery address / date and time" item in the order procedure, so please check there.

・The specified date and time are only a guideline. Delays may occur due to road traffic conditions on the day. Please note.

Is it possible to place an order?

MISONOMI products are shipped by cool frozen delivery.
Please receive the item from the delivery person.

What should I do if I do not receive the goods?

Please check the absence list, contact Yamato Transport, and readjust the pick-up date.

<Caution>

・If there is no re-delivery request or if the address is unknown, the product will be returned to the shipper and will be disposed of. Please be careful if you plan to be away for a long time.

・Please note that we cannot resend or refund returned items.

What should I do if my item does not arrive?

We apologize for the inconvenience.
Please fill in your name, phone number, order date, and contact us from the inquiry form so that we can confirm.

Can I return or exchange?

Please note that we cannot accept returns or exchanges for products other than defective products or shipping errors, as these products are food products.

Can I choose a shipping company?

Customers cannot specify the delivery company.

Can you ship overseas? Can you ship overseas?

Currently, we do not accept shipping to overseas.
We are afraid we don't ship internationally.

Can I check the delivery status?

We will send you an email after the product has been shipped.

Usually, it will be delivered within 1-2 days after shipment. (Except for some areas).

You can check it by entering the inquiry invoice (slip) number (12-digit or 11-digit number) sent by e-mail from the following.

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Can I place multiple orders at once and specify different shipping addresses for each?

Only one delivery address can be specified at the time of purchase per purchase.
If you would like to ship to multiple shipping addresses, please complete the purchase procedure for each shipping address.

About MISONOMI Cafe

Can I purchase a gift box?

Available for purchase.
We also offer a free message sticker service and delivery service.
*Delivery fee of 1200 yen will be charged separately.

Can I have takeout?

We are selling takeout soup kits so that you can enjoy MISONOMI at home.

Each soup kit can be taken home in a special paper cup, so you can just pour hot water and enjoy it.

<Soup kit contents>
・Miso cup
・Monaka
・Ingredients
・How to eat card

Can I take out the finished soup?

We only sell takeout soup kits.
We do not offer a take-out service where the staff pours hot water and provides it.

Can I reserve seats and orders in advance?

Sorry, we do not take advance reservations.

Do you have a store phone number?

As with the online store, we do not have a telephone reception or inquiry window.

Can I use discount coupons?

Coupons such as discounts cannot be used at directly managed stores.
Available only at the online store.

Do you have a dedicated bicycle parking lot or parking lot?

We do not have a dedicated bicycle parking lot or parking lot.

Please use public transportation when visiting our store.

If you come by car, please use the nearby coin parking.
Parking on the street near the store will cause a great deal of inconvenience to nearby residents. please do not.